Return Policy
At kudesignse.com, we strive to ensure every customer is satisfied with their purchase. If for any reason you are not completely satisfied, we offer a straightforward return policy to make the process easy for you.
Eligibility for Returns
Time Frame: Returns must be initiated within 30 days from the delivery date.
Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
Packaging: Items should be returned in their original packaging, including boxes, bags, and any accessories received with the product.
Items Not Eligible for Return
Final Sale Items: Items marked as "Final Sale" are not eligible for return.
Personalized Items: Customized or personalized items are not eligible for return.
Intimates: Underwear, lingerie, and swimwear are not eligible for return for hygiene reasons.
How to Initiate a Return
Contact Us: Reach out to our customer service team at service@kudesignse.com with your order number and the reason for the return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization number (RA#) and detailed instructions on how to return your item(s).
Shipping: Pack your item(s) securely and include a copy of the original invoice along with the RA#. Ship the item(s) to the address provided by our customer service team.
Return Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is incorrect or defective.
Prepaid Label: If we provide a prepaid return shipping label, the cost will be deducted from your refund.
Refunds
Processing Time: Once we receive your return, please allow 5-7 business days for inspection and processing.
Refund Method: Refunds will be issued to the original form of payment. You will receive a confirmation email once the refund has been processed.
Original Shipping Charges: Original shipping charges are non-refundable.
Exchanges
Process: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
Reporting: If you receive a damaged or defective item, please contact us within 7 days of receipt at service@kudesignse.com with a description and photos of the issue.
Resolution: We will provide a replacement or issue a full refund for damaged or defective items.
International Returns
Customs and Duties: Customers are responsible for all customs, duties, and taxes associated with returning items from outside the United States.
Return Process: Follow the same return process as outlined above. Include clear markings on the package indicating it is a return to avoid additional customs fees.
Contact Information
If you have any questions or need assistance with your return, please contact our customer service team:
Email: service@kudesignse.com
We value your patronage and aim to make your shopping experience with kudesignseas pleasant and hassle-free as possible.